Support Information
Thank you for using the Video Audio Extractor App. We aim to provide you with the best experience possible. If you have any questions or concerns, please feel free to contact us using the method below.
Email:
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Subscription Information
Monthly Plan
Price: $2.99/month
Auto-renewal: Yes
Annual Plan
Price: $14.99/year
Auto-renewal: Yes
Bonus: First 3 days free
Frequently Asked Questions (FAQ)
Q: What are the differences between the subscription plans?
A: The monthly plan is $2.99/month, while the annual plan is $14.99/year. The annual plan offers better value compared to the monthly plan. Additionally, the annual plan includes a 3-day free trial. With a subscription, you can use the app without ads.
Q: Can I use the app's basic features for free?
A: Yes, you can use the app's basic audio extraction feature for free. However, the free version displays banner ads at the bottom of the screen. Also, some advanced features like playlist functionality are limited for free users. For a more comfortable experience and access to all features, we recommend subscribing to a paid plan.
Q: How are ads displayed in the app?
A: In the free version, banner ads are displayed at the bottom of the screen. Video ads may also appear when using the audio extraction feature. These ads allow us to offer basic functionality for free. By subscribing, all ads are removed, and you gain access to all features without restrictions.
Q: What are the differences between the free and paid versions?
A: The free version offers basic audio extraction functionality with ads displayed. Some features, like playlists, are limited. The paid version (subscription) removes all ads and provides unrestricted access to all features.
Q: Is there an option to use the app for free by watching ads?
A: Yes, you can use the app's features for free by watching ads. However, for a more comfortable experience without ads, we recommend subscribing to a paid plan.
Q: How does auto-renewal work?
A: Both plans have auto-renewal enabled. Unless you cancel at least 24 hours before the end of the current period, your plan will automatically renew with the same terms.
Q: Is there a free trial available?
A: The annual plan comes with a 3-day free trial. If you cancel during this period, you won't be charged. During the free trial, you can enjoy all app features without ads.
Q: How do I cancel my subscription?
A: You can cancel your subscription through your iPhone's Settings app. Go to 'iTunes & App Store' → 'Apple ID' → 'Subscriptions', then select the subscription you want to cancel. After cancellation, you can continue using the service until the end of the current period.
Q: Where can I find the app's terms of use?
A: This app uses Apple's standard End User License Agreement (EULA). You can review this agreement on the app's page in the App Store or in the app's settings.